Reviews
4.5 / 5 · 205 totalMy old technician got bought out by flick so decided to book in. Cockroaches still came after service, tried to call multiple times and left voicemails. They stiffed up the payment which was supposed to be automated following service and then was trying to rectify but they never returned calls. Finally spoke to someone to advise of the errors, made payment and because it's now outside 3 months warranty by a month they won't honour a respray. Update: they got in contact and sent out a technician for a respray.
Seems I can relate with all the reviews regarding follow through, call backs, address changes and overall poor phone customer service. Technicians are great so it’s such a shame that this aspect of the business lets them down. Also was on the bronze subscription package. Cancelled out of frustration but only paying the amount because we received a service from a great technician when we moved to our new property and so it’s more for his service but definitely won’t be recommending.
Never had such a bad experience with a company in my life. I mistakenly chose to go on a 12 month plan as they said you could have unlimited call outs for issues. I realised quickly the service was so poor when I mentioned there were noises in the roof and all they did was come for 5 minutes and throw poison in the roof and leave. This did not solve anything. I ended up having to get another company to come out who were fantastic and explained there weren’t even any droppings in the roof (I guess Flick didn’t bother to check) and actually advised to cut down our trees around our house as they might be on top of the roof. I then called up to cancel Flick as I was not happy wirh the service. They refuse to cancel my payments as they apparently locked me Into it by playing an audio recording on the phone saying that you can’t cancel before 12 months so I will now have to end up paying them monthly $77 for another 6 months for nothing. This will add up to over $924 for one pest spray and someone coming for 5 minutes. I would give zero stars if I could.
Kelly completed a pest and termite treatment at our property and was so personable and friendly, he was thorough in the service and ensured to communicate and explain each step, he also had an offsider who may have been in training and he was clear to instruct, guide and support the growth of another service person, definitely built up our confidence with Flick services
I had a bronze subscription for pest control for over a year at my old address near Coffs Harbour. When I was moving I attempted to cancel my subscription. I did this via phone and email. This was 7 months ago and I have still not been successful in cancelling my subscription. I have even been sent reminders to book my annual service! Now that I live in Brisbane it goes through to the “wrong department” every time I call. Do not sign up to this subscription it is IMPOSSIBLE to cancel.
Been with flick for just over a year with a bronze package. Technicians are polite and do a great job. I decided to cancel back in October last year. Called twice left a message. No reply. Tried again a few weeks later and was told I had to pay an extra month in advance, ok happy to do so even though no one got back to my initial contact. Just now, another charge came through. Customer service seems to be non existent and absolutely horrible to talk to. This just cancels out all the great job the technicians do on site.
Very impressed with Bill from Flick who went above and beyond what I ever expected from a pest control company. Was very detailed, explained procedure and catered the service to keep my family safe in common areas.