Reviews
3.7 / 5 · 130 totalThe Flick service is quite incompetent. I have a subscription service for a 12 month termite inspection + Pest spray. I continually have to call them when my inspection is due. They have no system to maintain a schedule of service. They are happy take my money on a monthly basis however when it comes to managing the actual service requirements for a customer they are hopeless. The staff have no idea what is going on. I used to be able to log on to a customer portal to view my account, this no longer accepts my username. I rang the 1800 number to find out why and the staff had no idea and just said it was problematic. They are a totally incompetent at customer service. I will be looking for another service provider for my ongoing pest service.
I have had Flick Pest Control Newcastle, treat my home annually for the past four years. Their service people are friendly, professional and knowledgeable. I had my home treated today, Thank-you Brad. I would highly recommend this company.
Awaiting refund since Dec 2025! Multiple calls and lots of back and forth emails with their office and no refund. Policy was cancelled in November and deduction still take from bank. Happy to take your money but not return it. Very disappointing.
Three weeks ago I signed up to their 12 month service and then the same day cancelled by phone and in writing as I wasn’t happy with their terms and conditions because there was no start and end date. I did not have any pest treatment but they had already taken a months payment of $28.94 from my account. Since cancelling I have asked them 3 times for it. With no refund to date. Do not use this company. Seems like I’m not the only one that has had the same problem with these guys?? Really shonky………..oh and please do not reply we have escalated this to upper management. Upper management have taken my money!!
We started off with Port Stephens Pest Service maybe 20 years ago. And they were brilliant. Things changed when they were bought out by F-A. First they wanted us to go to a monthly subscription plan. Fair enough, it was actually cheaper. Then the service became…less than it had been. And finally, the annual inspection they normally remind us about in December of each year was missed in 2025. We then had to chase them to get a service we’d already paid for. Communication with them became spotty…hit and miss. So I informed them in writing that January would be the last monthly payment. They asked our address. We provided it. Then I attempted to confirm by email. Nothing. No answer by phone either. And two days ago, on Feb 20, another payment came out. Called my bank. Dispute resolution now underway. Cancelled the debit card from which they extracted that last payment. DO NOT DEAL WITH THEM.
Had a great experience with this team! They did a fantastic job with the inspection and spray. The technician was incredibly friendly, professional, and took the time to explain everything. Highly recommend if you want the job done right!
I signed up with Flick to have my property sprayed, however the service was never provided. Despite contacting the company multiple times through different channels, there was no follow-up or resolution. Even worse, Flick continued to deduct money from my account, totalling $383.84, for a service I did not receive. I have contacted them many times to pretty much be ignored, which I informed them I have had a stroke in November and this is just stressing me out more. This has been extremely frustrating and stressful. I am still seeking a refund and cancellation of them taking funds out of my account. Based on my experience, I would not recommend Flick due to poor communication and billing practices.